D-ARCH Helpdesk

The ISG D-ARCH (IT Services Group) offers its students an own helpdesk for questions concerning Hard- and Softwareproblems.

This helpdesk is for students from the departement Architecture only. Students from other departments should contact the department’s own support or the central helpdesk of ETH Zurich.

D-ARCH Helpdesk

HIL C 37

Opening times 

Due to the current situation, the ISG D-ARCH offices and IT service desk will be closed until 22 February 2021.
For support or to pick up equipment or accessories, an appointment can be made by emailing
Thank you for your understanding!

During normal operation, the following opening hours apply:

Tuesday and Wednesday
2 p.m. to 4 p.m. (this only applies for Students, Employees can come by any time)

During semester holidays only wednesdays from 2 p.m. to 4 p.m.

Supported Operating Systems

Windows, Mac OS X, iOS, Android, Linux

Location Campus ETH Hönggerberg

You find the Helpdesk in the HIL C building.


The helpdesk do not repair computers itself. If you want a short diagnostic of your problem you can visit us. Repairs will be done from the manufacturers or the specialist dealers only.

Apple Laptops
If you have questions concerning your Neptun order call +41 44 632 72 00. For Warranty repairs call Apple directly under Tel. 0848 000 132 (serial number of your laptop needed). Or you can get help from a certified Apple trader like Data Quest, Letec, Tomac, etc.,

IBM Laptops
You can send your IBM Laptop directly to ESAG or you can bring it in. Please call before the technical service of IBM 0800 55 54 54.

IBM Repair Center
c/o ESAG
Moosacherstrasse 6
8820 Wädenswil-Au