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Service Desk

D-ARCH IT Service Desk

The IT Services Group D-ARCH supports all members of the D-ARCH with a helpdesk for hardware and software problems as well as for the installation of defined software packages. In addition, we offer services such as centralized purchasing, lending of various IT accessories, IT consulting, etc.

This helpdesk is for all members from the departement Architecture only. Students from other departments should contact the department’s own support or the central helpdesk of ETH Zurich.

D-ARCH IT Service Desk

HIL C 37

Our opening hours:
Staff members Monday through Friday during office hours. Students Tuesday and Wednesday from 14:00 to 16:00.

Supported Operating Systems

Windows, Mac OS X, iOS, Android, Linux

Location Campus ETH Hönggerberg

You find the Helpdesk in the HIL C building.


The helpdesk do not repair computers itself. If you want a short diagnostic of your problem you can visit us. Repairs will be done from the manufacturers or the specialist dealers only.

Apple Laptops
If you have questions concerning your Neptun order call +41 44 632 72 00. For Warranty repairs call Apple directly under Tel. 0848 000 132 (serial number of your laptop needed). Or you can get help from a certified Apple trader like DQ-Solutions, Tomac, etc.,

IBM Laptops
You can send your IBM Laptop directly to ESAG or you can bring it in. Please call before the technical service of IBM 0800 55 54 54.

IBM Repair Center
c/o ESAG
Moosacherstrasse 6
8820 Wädenswil-Au