Note: Due to the corona lockdown, the helpdesk and the offices of ISG D-ARCH are closed until further notice. However, you can reach us at any time by e-mail to firstname.lastname@example.org or by phone during the office opening hours from 08:00h to 17:00h.
The ISG D-ARCH (IT Services Group) offers its students an own helpdesk for questions concerning Hard- and Softwareproblems.
This helpdesk is for students from the departement Architecture only. Students from other departments should contact the department’s own support or the central helpdesk of ETH Zurich.
Tuesday and Wednesday
2 p.m. to 4 p.m. (this only applies for Students, Employees can come by any time)
During semester holidays only wednesdays from 2 p.m. to 4 p.m.
Supported Operating Systems
Windows, Mac OS X, iOS, Android, Linux
Location Campus ETH Hönggerberg
You find the Helpdesk in the HIL C building.
The helpdesk do not repair computers itself. If you want a short diagnostic of your problem you can visit us. Repairs will be done from the manufacturers or the specialist dealers only.
If you have questions concerning your Neptun order call +41 44 632 72 00. For Warranty repairs call Apple directly under Tel. 0848 000 132 (serial number of your laptop needed). Or you can get help from a certified Apple trader like Data Quest, Letec, Tomac, etc.,
You can send your IBM Laptop directly to ESAG or you can bring it in. Please call before the technical service of IBM 0800 55 54 54.
IBM Repair Center