IT Support



IT responsible

Contact persons

D-ARCH internal

D-ARCH Helpdesk

The ISG D-ARCH (IT-Support Group) offers its students an own helpdesk for questions concerning Hard- and Softwareproblems.

This helpdesk is for students from the departement Architecture only. Other students please visit the website

D-ARCH Helpdesk

HIL C 38.3

Opening times

Tuesday and Wednesday
2 p.m. to 4 p.m. (this only applies for Students, Employees can come by any time)

During semester holidays only wednesdays from 2 p.m. to 4 p.m.

Supported Operating Systems

Windows, Mac OS X and Linux


You find the Helpdesk in HIL C 38.


The helpdesk do not repair computers itself. If you want a short diagnostic of your problem you can visit us. Repairs will be done from the manufacturers or the specialist dealers only.

Apple Laptops:
If you have questions concerning your Neptun order call +41 44 632 72 00. For Warranty repairs call Apple directly under Tel. 0848 000 132 (serial number of your laptop needed). Or you can get help from a certified Apple trader like Data Quest, Letec, Tomac, etc.,

IBM Laptops:
You can send your IBM Laptop directly to ESAG or you can bring it in. Please call before the technical service of IBM 0800 55 54 54.

IBM Repair Center
c/o ESAG
Moosacherstrasse 6
8820 Wädenswil-Au

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Page last modified on December 13, 2017, at 10:26 AM