Service Desk

The IT Service Desk of the ISG D-ARCH supports all members of the department with hardware and software problems, installations, purchasing and lending.

D-ARCH IT Service Desk

The IT Services Group (ISG) D-ARCH supports all members of D-ARCH with a Service Desk for hardware and software problems as well as for the installation of defined software packages. In addition, we offer services such as centralised purchasing, lending of various IT accessories and IT consulting.

This Service Desk is only for members of the Department of Architecture. Students from other departments should contact their department's own support or the central IT Service Desk of ETH Zurich.

Location on the ETH Hönggerberg campus

You will find the Service Desk in the HIL building room C 37.

E-Mail

E-Mail: servicedesk@arch.ethz.ch

Our opening hours

Staff: Monday to Thursday 08:00h—17:00h • Friday 08:00h—16:00h

Students: Tuesday and Wednesday from 14:00h to 16:00h.

Supported operating systems

Windows, macOS, iOS, Android, Linux

Repairs

The Service Desk does not repair computers itself. If you want a short diagnosis of your problem, you can visit us. Repairs are carried out by the manufacturers or specialist dealers only.

Apple laptops: For warranty repairs, call Apple directly on 0848 000 132 (serial number of your laptop required). Alternatively, any certified Apple dealer can help, e.g. DQ-Solutions or ART Computer. If you have any questions about ordering via Neptun, please send an e-mail to kontakt@projektneptun.ch.

IBM laptops: ESAG runs the International Repair Center for IBM in Wädenswil, where you can drop off or send in your device. So that IBM can provide an efficient service, please call the IBM technical service beforehand on 0800 55 54 54.

IBM Repair Center c/o ESAG, Moosacherstrasse 6, 8820 Wädenswil-Au, www.esag-services.ch