Service Desk
The IT Service Desk of the ISG D-ARCH supports all members of the department with hardware and software problems, installations, purchasing and lending.
D-ARCH IT Service Desk
The IT Services Group (ISG) D-ARCH supports all members of D-ARCH with a Service Desk for hardware and software problems as well as for the installation of defined software packages. In addition, we offer services such as centralised purchasing, lending of various IT accessories and IT consulting.
This Service Desk is only for members of the Department of Architecture. Students from other departments should contact their department's own support or the central IT Service Desk of ETH Zurich.
Location on the ETH Hönggerberg campus
You will find the Service Desk in the HIL building room C 37.
Phone number
Our opening hours
Monday to Thursday 08:00h – 16:30h
Friday 09:00h – 16:00h
Supported operating systems
macOS, Windows, Linux, iOS, Android
Repairs
The Service Desk does not repair computers itself. If you want a short diagnosis of your problem, you can visit us. Repairs are carried out by the manufacturers or specialist dealers only.
Apple laptops: For warranty repairs, call Apple directly on 0848 000 132 (serial number of your laptop required). Alternatively, any certified Apple dealer can help, e.g. DQ-Solutions or ART Computer. If you have any questions about ordering via Neptun, please send an e-mail to kontakt@projektneptun.ch.
Lenovo laptops, find a Lenovo service partner or dealer: support.lenovo.com/ch/en/lenovo-service-provider
Not solved? Log in to open a ticket, or contact the D-ARCH Service Desk, servicedesk@arch.ethz.ch