Remote Support Staff

Staff at external locations such as ONA or AGS can get IT support via remote desktop during office hours.

Remote Support

For external locations such as ONA or AGS, the IT support team is available to professors, assistants and staff of D-ARCH via remote desktop (remote support) during office hours.

Download

Please download and install the following remote desktop client (Mac or Windows). Note: under macOS you must allow the download.

How to grant TeamViewer access on your Mac

TeamViewer instructions for macOS 10.14.x Mojave and macOS 10.15.x Catalina or higher

Remote support session

When you start the application, a random user ID and a random password are generated. Call your D-ARCH IT support and tell them your ID and password. Your D-ARCH IT support then has access to your computer.

Security and privacy

Access to your computer is only possible if the software is running and the support staff member knows the automatically generated password.